Education
Arlington, VA
Masters of Science in Computer Science

Awarded Graduate Assistant Work/Learn Stipend

Experience
Continuity
New Haven, CT (Remote)
Technical Writer/Process Analyst

Continuity provides a compliance management SaaS solution for financial institutions.   I worked with the regulatory compliance and audit teams for client platform support. Responsibilities:

  • Analyzed new federal banking guidance and regulation changes to create webinar training and process change recommendations for subscribers
  • Configured platform updates for compliance module releases and script changes
  • Coordinated scheduling and artifact management for compliance audit service
Joanna Vilim Consulting, LLC
Chicago, IL
Technical Writer

I have worked on several short-term projects for technology start-ups, non-profit and small businesses. Projects have included:

  • Creating user help documentation and training videos (knowledge management systems, iOS apps, WordPress plugin, etc.)
  • Developing training presentations from webinar transcriptions
  • Analyzing financial data for investor newsletters
Chicago, IL
Business Analyst

Fiserv provides FinTech solutions to institutions and firms.  I worked in the Investment Services division (formerly CheckFree Security APL) providing vendor and broker-dealer interface support for trading, bookkeeping, and account processes.  Responsibilities:

  • Translated requests to statement of work, requirements, testing, and release documentation
  • Managed multiple concurrent projects between users, programming and quality assurance
  • Created ad hoc SQL queries for Six Sigma reporting
Pinkerton Computer Consultants
Fairfax, VA
Programmer Analyst

Pinkerton Computer Consultants provided software consulting services; KForce acquired the company in 2006.  I provided support on web development contracts and process improvement certification for the Government Solutions division. Responsibilities:

  • Conducted JAD sessions to discuss and document requirements and design with subject matter experts and programmers
  • Prepared and managed requirement, design, testing and defect documentation
  • Developed SQL queries for stored procedures
Cyveillance
Arlington, VA
QA Analyst

Cyveillance provides cyber intelligence services to the government, financial and retail sectors.  I worked in the Quality Assurance group supporting the web crawler service.
Responsibilities:

  • Prepared requirements, testing, user help, training and change control documentation
  • Trained and provided system support for internal and external users
  • Developed and executed manual and automated test plans for new features and enhancements
Integrated Chipware
Reston, VA
Software Tester

Integrated Chipware created requirements management and embedded real-time software; Serena (now MicroFocus) acquired Integrated Chipware in 2004.  I tested enhancements to the RTM product and prepared related documentation.  Responsibilities:

  • Created plans, scenarios and reports for user acceptance, installation and defect issue testing
  • Collaborated with product managers and developers to coordinate software releases
  • Audited product and marketing collateral documents
FDIC
Washington, DC, Pasadena, CA, Dallas, TX
Bank Examiner

The Federal Deposit Insurance Corporation insures U.S. bank and thrift institution deposits.  I worked on institution exams and several emerging policy and technology projects.  Responsibilities:

  • Prepared workpapers and reports for insurance fund risk assessments, compliance, information technology and trust department exposures
  • Assisted in electronic banking examination procedure development
  • Created requirements documents for a mainframe to web application conversion project
Bluebonnet Savings Bank, FSB
Dallas, TX
Loan Accountant

Bluebonnet Savings Bank was created in 1988, under the federal regulatory “Southwest Plan” to package and sell assets from failed financial institutions to the private sector; Texas Capital Bank acquired Bluebonnet in 2003.  I supported the loan portfolio integration activities. Responsibilities included:

  • Prepared regulatory reports
  • Audited construction loan draws
  • Analyzed resolution activity
Skills
Applications
  • Content Management System: WordPress, Blogger
  • Database:  Toad, Oracle, DB2, mySQL, Access
  • Documents:  Microsoft Word, Adobe Acrobat Pro, Google Docs, Ulysses Markup Editor
  • Financial:  Microsoft Excel, Google Sheets, Numbers, Pivot Tables
  • Help Documentation & Knowledge Management:  Framemaker, RoboHelp, SharePoint, Stellent, Uservoice, Zendesk
  • Image Capture/Editing:  Snagit, Jing, Photoshop
  • Methodologies:  Agile, SDLC, Waterfall/Traditional
  • Presentations:  Microsoft PowerPoint, Google Slides, Apple Keynote
  • Process Diagramming/UML:  Microsoft Visio
  • Issue, Project, Requirements Management:  Basecamp, Atlassian Jira & Confluence, Podio, Daptiv, Microsoft Project
  • Unix:  Vi Editor, Attachmate Kea Extra
  • Video Capture/Editing:  Jing, Camtasia
Designations

IL Real Estate Broker #475138859 (2012-present)
Commissioned FDIC Bank Examiner (1993-2000)